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ERISA 1-2-3

 © 2004  Jin Zhou, ERISAclaim.com

In order to make ERISA understandable, as easy as 1-2-3, for dummies and no-brainers, we present the official guide from DOL, Department Of Labor, Federal ERISA Enforcement Agency, with some annotating notes, to show the basic idea and a picture of the most complicated ERISA law for 80% of US health care claims.

 

ERISA law applies to patients, healthcare providers, insurance companies and TPA's  as well as employers.

 

We received numerous comments and feedbacks on our comprehensive chapters and pages on this web site, requesting for a simplified "dummy version" ERISA page and a roadmap of the ERISA basics in health care claim appeals.

 

We would like to try this format to find out if we could accomplish this huge task. Please e-mail your questions and comments.

 

 

Medical Claim Delays & Denials? What Does an Unanimous US Supreme Court Say?

 

On June 21, 2004, an unanimous US Supreme Court ruled that claim processing (medical judgment &  benefits determination)  and denials of benefits under the employer-sponsored health plans, ERISA-regulated benefit plans, for both self-insured and fully-insured (through purchase of insurance) health plans, are completely governed by federal law ERISA, that supersedes and invalidates state laws.

 

ERISAclaim.com: "employer-sponsored group health plans" = "ERISA-regulated benefit plans", both self-insured and fully-insured (through purchase of insurance) health plans, (ERISA - Title 29, Chapter 18.  Sec. 1002.)

 

ERISAclaim.com - Supreme Court Managed Care ERISA Watch

Aetna Health Inc. v. Davila

06/21/04

Opinion of the Court

 

"Held: Respondents’ state causes of action fall within ERISA§502(a)(1)(B), and are therefore completely pre-empted by ERISA §502 and removable to federal court. Pp. 4–20."

 

"We hold that respondents’ causes of action, brought to remedy only the denial of benefits under ERISA-regulated benefit plans, fall within the scope of, and are completely pre-empted by, ERISA §502(a)(1)(B), and thus removable to federal district court. The judgment of the Court of Appeals is reversed, and the cases are remanded for further proceedings consistent with this opinion.7 It is so ordered."

 

What You Should Know about Filing
Your Health Benefits Claim (Claims Card)
(DOL)

Filing A Claim For Your Health Or Disability Benefits (PDF)

 

What You Should Know about Filing Your Health Benefits Claim

If you are an employee or family member of an employee who receives health benefits from a health plan provided through employment in the private sector, a federal law, the Employee Retirement Income Security Act (ERISA), protects you. Among the protections, ERISA sets standards for administering these plans. Those standards require plans to give you important information about the plan and to have a fair process for handling benefit claims.

 

ERISAClaim.com Notes:  
  1. If you have health insurance (benefits) from your job in private-sector, you're covered under ERISA, Employee Retirement Income Security Act of 1974, the federal law.

  2. "Protects You": ERISA regulates and governs your insurance dispute and denial, this is true for both self-insured and fully-insured health plans (your employer bought a group insurance policy).

  3. ERISA, the federal law, requires insurance company and HMO to tell you everything (Information) and ERISA guarantees your rights and fair processing of your claims and appeal of denials.

  4. ERISA, the federal law, instead of state insurance laws, regulates your health insurance dispute and denials if you're covered from private employer sponsored health plans.

Below are steps you should take to file a benefit claim and what to do if your claim is denied. It is especially important to know your rights under your plan and the law if your benefit claim is denied.

Obtain a copy of your Summary Plan Description (SPD)

The first step you should take - even before you are ready to file a benefit claim - is to carefully read your plan's summary plan description. This is a document which your plan administrator must furnish to you after you join the plan. You can also request a copy from your plan administrator. The SPD gives you a detailed summary of your plan - - how it works, what benefits it provides, and how they may be obtained (the process for filing your claim). The summary plan description is also required to describe your rights and protections under ERISA.

 

ERISAClaim.com Notes:  
  1. Under ERISA, the insurance policy is called SPD, Summary Plan Description, ERISA version of insurance policy.

  2. Your employer or anyone in charge of the health insurance must give you a copy of SPD as required by federal law.

  3. SPD has everything about "what is covered" or  "what is not covered", including pre-existing condition, deductible, PPO, HMO, and who is legally responsible for your claim processing and dispute.

  4. Many SPD's are publicly available on Union or Company intranet or website: 1199SEIU National Benefit & Pension Funds - SPDs; US AIRWAYS SPD.

  5. If you requested for a copy of SPD and didn't receive it as specifically required by ERISA, the entity or individual responsible for this compliance will be fined for up to $110 per day by federal court.

 

Filing a Claim for Benefits

ERISA requires every plan to have procedures for filing a claim and to tell you what those procedures are. As noted above, this information must be included in the summary plan description.

All plans have rules governing what benefits they offer and how to apply for them. For example, some plans may require you to file a claim (seek authorization) before you can receive medical treatment. Some plans may have special rules for urgent care. For other plans, you must submit a claim for reimbursement after receiving and paying for the care yourself.

 

ERISAClaim.com Notes:  
  1. ERISA has rules for your health insurance and for you, it is outlined in a document, ERISA version of insurance policy, SPD.

  2. Insurance companies must follow these rules and procedures.

  3. You must also specifically follow these rules to get your claims paid, and to follow the steps outlined in SPD if your claims are denied.

  4. If you can't follow these rules, you won't get your health care or won't get claims paid from your insurance.

 

To avoid a delay in processing your claim or a denial of your claim, you should follow the steps outlined in your plan's summary plan description when filing your claim. If you cannot find the steps, or if you cannot understand them, you should consult your plan administrator or contact the Department of Labor's Employee Benefits Security Administration (EBSA) for help in understanding your rights.

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Waiting for a Decision on Your Claim

Your plan's claims procedure should state the time within which the plan must provide you with a decision on your claim. Be sure to look for these in your SPD. When you submit a claim to your plan, note the date and keep track of the time as you wait for a decision. Some plans may have different time periods depending on the nature of the benefit claim - such as if the claim is for urgent care or whether the claim is filed before medical care is received or after. Some plans' procedures allow the plan to extend the time period. Your plan's claims procedure should provide for the plan's notification to you of the plan's decision on your claim for benefits. If you do not get a response from your plan within the specified time period, contact your plan administrator.

 

 

ERISAClaim.com Notes:  
  1. ERISA has very specific rules on timelines your insurance HMO/PPO must follow after you send your claims.

  2. Different types of claims require different timeline for response.

  3. ERISA "Promt Pay" timeline can be found by clicking here and check below.

 

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What to Do If Your Claim is Denied

Your plan may deny a claim for many reasons. For example, you may not have met the plan's annual deductible, the requested treatment may be something the plan says is not covered or not medically necessary, or you may not have filed enough information for the plan administrator to process the claim. Look for the reason and other information provided in the notice of denial so that you can determine if you want to appeal the decision.

 

ERISAClaim.com Notes:  
  1. You must read carefully specific reasons your insurance company gave when you receive denials.

  2. Usually this type of denial notice is called EOB in your doctor's office, Explanation of Benefits.

  3. Only reasons given and found on this EOB, Explanation of Benefits, are official and legal grounds for denial.

  4. Any payment less than 100% claimed is considered denial, partial denial or total denial.

  5. Your denial notice is extremely important because it starts the clock ticking on your appeal rights and legal ground to appeal.

When you are notified that your claim has been denied, your plan administrator also must tell you how to appeal your denied claim for a full and fair review. Your plan will specify the number of days you have to file your appeal and may provide for extensions of that time period. When appealing a benefit denial, be sure to include any additional information or evidence supporting your claim or required by your plan's procedure, and get it to the specified person and address within the permitted time period.

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The Review of Your Appeal

Your plan's claims procedure should also specify the time period for the plan to make a decision on your appeal. Note the date when you submit your appeal and be aware of this waiting period. The waiting period for decisions on appeals may also be different depending upon the type of claim that was initially filed - such as if the claim is for urgent care or whether the claim is filed before the medical care is provided or after.

When the decision is made on your appeal, you must be notified of the decision. If your claim is denied, you must be told the reason and the plan rules upon which the decision was based in writing in a manner you can understand. If you do not receive notification of the decision within the waiting period provided for in your plan, you can assume your claim has been denied after it was reviewed.

 

ERISAClaim.com Notes:  
  1. Health insurance problems under managed-care are the most frustrating problems faced by the entire nation, but if you understand ERISA law and your plan's claims procedure in the SPD, you can win your most appeals.

  2. You must understand ERISA appeals procedure-federal law, every plan and managed-care organization must follow;

  3. you must also understand and follow your individual plan's claims procedure from that SPD.

  4. ERISA claims procedure-federal law is explained in more details by DOL by clicking here.

 

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What to Do if Your Appeal is Denied

If you disagree with the final decision on your appeal or if your plan fails to make a timely decision, you have the right under ERISA to file suit in court to get your benefits. The plan's explanation of your denial should describe this right. You also may wish to get in touch with the Department of Labor's Pension and Welfare Benefit Administration concerning your rights under ERISA.

 

 

ERISAClaim.com Notes:  
  1. If you really understand and follow ERISA laws, individual plan's claim procedure and appeal denials appropriately, you may resolve most of your dispute. Otherwise you can file lawsuit in federal court.

  2. ERISA lawsuit successful rate is mostly depending upon how well you appealed, instead of lawsuit only.

  3. Without appropriately completing your appeals as required by ERISA law and plan's appeal procedure in a timely fashion, you will most likely lose in your lawsuit in federal court.

  4. If your health insurance is in private-sector and from employment, ERISA, instead of state insurance law, is the governing Law and federal court, instead of state court, is the right place to file lawsuit.

  5. You must complete ERISA appeals before filing any lawsuit.

 

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Know Your Plan and Your Rights

As noted above, it is important that you know what your plan's claims process. If you fail to follow the plan's process, including meeting required deadlines, your ability to challenge the plan's decision in court could be affected.

If your plan's procedures do not give you the rights provided for under ERISA, or if your plan fails to follow its procedures, you may have the right to bring an action in court to enforce your rights.

For further information on your rights under ERISA, contact the Employee Benefits Security Administration's Toll-Free Employee & Employer Hotline at 1.866.444.EBSA (3272).

 

Patient's Rights Claims Procedure Regulation (Fact Sheet)

(DOL, Department of Labor)

Click the above link to DOL for basics of ERISA claim procedure and ERISA required contents of SPD (Summary Plan Description, ERISA Version of Insurance Policy)

ERISA Version of Insurance Policy; Master Copy for "Insurance Verification" Must include the Following Information:

Final Rule on Summary Plan Description

bullet

The final regulation updates and clarifies certain summary plan description content requirements for ERISA-covered employee benefit plans.

bullet

The SPD content regulation implements the information disclosure recommendations of the President’s Advisory Commission by clarifying the information required to be disclosed to plan participants and beneficiaries, in or as part of, the plan’s summary plan description, and updates the disclosure rules applicable to both pension and welfare benefit plans. The SPD content regulation:
bullet

Provides that health plan SPDs must describe:
bullet

Any cost-sharing provisions, including premiums, deductibles, coinsurance and copayment amounts for which the participant or beneficiary will be responsible

bullet

Any annual or lifetime caps or other limits on benefits under the plan

bullet

The extent to which preventive services are covered under the plan

bullet

Whether, and under what circumstances, existing and news drugs are covered under the plan

bullet

Whether, and under what circumstances, coverage is provided for medical tests, devices and procedures

bullet

Provisions governing the use of network providers, the composition of the provider network and whether, and under what circumstances, coverage is provided for out-of-network services

bullet

Any conditions or limits applicable to obtaining emergency medical care

bullet

Any provisions requiring preauthorization or utilization review as a condition to obtaining a benefit or service under the plan.

bullet

Requires that the SPDs of pension and welfare benefit plan describe, among other things, the procedures on qualified domestic relation orders (QDROs) and qualified medical child support orders (QMCSCOs), the plan sponsor’s authority to terminate the plan or eliminate benefits under the plan, COBRA continuation rights, and updated information on coverage by the Pension Benefit Guaranty Corporation and ERISA rights.

bullet

Repeals the limited exemption relating to SPDs of health plans that provide benefits through qualified health maintenance organizations (HMOs). Thus, health plans that provide benefits through a federally qualified HMO must comply with the improved SPD disclosure rule.

bullet

Adopts in final form regulations implementing amendments to ERISA made by the Newborns' and Mothers' Health Protection Act. The final regulation requires health plan SPDs to include information on requirements under federal or state law applicable to the plan, and any health insurance coverage offered under the plan, relating to hospital length of stay following newborn deliveries.

Your telephone verification always has a DISCLAIMER, but SPD can not disclaim for peace of your mind, as SPD is statutorily required to be distributed to every plan participant as a plan controlling document.

 

If you really want to know for "legally" sure, what is or isn't covered under your plan, with out "if" and "but", you should do as DOL, federal ERISA enforcement agency suggested:

 

"The first step you should take - even before you are ready to file a benefit claim - is to carefully read your plan's summary plan description. This is a document which your plan administrator must furnish to you after you join the plan."

What You Should Know about Filing (DOL)

Want to know more and get smarter on this SPD rule?

 

Amendments to Summary Plan Description Regulations (Final Rule) - New SPD Laws with more protections.

ERISA 2520.102-3 Contents of Summary Plan Ddescription. - Complete SPD laws in ERISA Regulation.

 

 

But, now you read your Plan's SPD, ERISA version of Insurance Policy, and got a lot of claim delays and denials even you did exactly as they told you on every thing, and made tons of phone calls to your state insurance department or commissioners, and insurance companies as well as so many middlemen, you were told they go by ERISA rules, not your state insurance laws. You are mad as hell and very frustrated.

 

Are they right as bad as they are to you? If you got this health insurance from work in private sectors - "ERISA protects you", still remember it?, you need to find out Rules governing your dispute, ERISA Claim Regulation.

 

Check out these rule to see if your insurance people (insurance, HMO, TPA, fiduciary and plan administrator) have followed any or none of these rules to make you so mad.

Patient's Rights Claims Procedure Regulation (Fact Sheet)